FREQUENTLY ASKED QUESTIONS (FAQs)
Products and Services
How to Measure Your Wrist and Alternative Ways to Do It
Here at Pulseraz, we make sure that you get the best custom-fit piece to your satisfaction.
To find the best fit, measure your wrist using the following methods.
Using a Tape Measure
- Wrap the tape measure around the wrist.
- Ensure it's snug. Do not put an allowance.
- Read the exact measurement in centimeters (cm) where the tape meets the zero (0) mark.
- If you are in between sizes round off to the next number.
- Your exact measurement is 16.6cm, choose 17cm.
Using a String and Ruler
No tape measure? No problem! Use a string or strip of paper instead.
- Wrap the string around the wrist and mark where it overlaps.
- Lay the string flat and measure its length with a ruler.
Choosing the Right Size:
- Select a size closest to your wrist measurement.
- If you're between sizes or prefer a looser fit, opt for the larger size.
Below are our sizing recommendations:
Do you accept custom orders?
Yes, we do! Just message us on Facebook or Instagram Messenger and our customer support team will assist you on your custom order.
Please note that due to the strict policies of Lazada and Shopee; we can only accept custom orders via Facebook and Instagram Messenger. Prices will vary depending on the design.
Chat us on FB Messenger
How to cleanse and energize my gemstones at home?
Click on the Link below to go to our DIY Guide.
How to Cleanse and Energize my Gemstones at Home?
Do you have a physical store?
We are still exclusive our our website, social media account, Lazada, and Shopee. Click on the link below to go to our available channels:
LINK IN BIO
SHOP WITH US @ SHOPEE
On the bright side! We occasionally join pop-up bazaars and trade fairs which we announce on our social media accounts.
Are you available on Lazada or Shopee?
Yes, we are! Click on the link below to go to our available channels:
After Sales
I ordered the wrong size; can you help me adjust it?
We’d be more than happy to assist you! All you have to do is send it back to us at the
address below through your preferred courier! The adjustment is free! You just
need to handle the shipping back and forth from our warehouse.
Pulseraz Manila
Mobile: 0945-432-2011
Unit 104-A, Jorjo Building
433 Tandang Sora Avenue
Barangay Culiat, Quezon City
1128 Metro Manila
Kindly message us the courier tracking details on our Facebook or Instagram accounts so we
know you are sending us an item for adjustment.
We are available
from Monday to Saturday, 10 AM to 5 PM (Manila Time) excluding holidays
I received a damaged/incorrect item out of the box! How do return and have it exchanged?
Don’t worry we’ll make it right for you! Please message us on our Facebook or Instagram accounts so that our customer support team can assist you. Please provide us with pictures of the packaging and the damaged/incorrect items. Our customer support team will arrange a return and exchange at no extra cost.
Shipping
What couriers do you use?
We work with several reputable couriers to get your package to you.
Philippines - J&T Express, LBC Express and Lalamove
International – UPS
A tracking number or link will be sent to you via email and text.
If you have not received your tracking number kindly contact our customer support team.
DISCLAIMER: Our couriers are 3rd-Party Partners and Pulseraz does not have control over their delivery timeframes and their business acumen. Should you have any issues with our partners it is not in any way a reflection of our company. But we are committed to providing the best experience for our customers we will assist you in any way we can.
What are your shipping lead times?
We work with several reputable couriers to get your package to you. We make sure that orders are properly checked for quality, cleansed, and energized before shipping out. Orders are shipped the next day except on Sunday and Holidays. Custom orders are shipped within 2 days depending on the availability of materials and complexity of the design.
Estimated Shipping Timeframes
- Metro Manila - 2-3 Days
- Luzon - 3 to 7 Days
- Visayas - 5 to 10 Days
- Mindanao - 7 to14 Days
You may track your HERE.
Alternatively, you may track your orders through the courier's tracking systems:
- Click here for LBC TracknTrace (sample tracking number 173182154321)
- Click here for J&T Express (sample tracking number 920025494879)
DISCLAIMER: Our couriers are 3rd-Party Partners and Pulseraz does not have control over their delivery timeframes and their business acumen. Should you have any issues with our partners it is not in any way a reflection of our company. But we are committed to providing the best experience for our customers we will assist you in any way we can.
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Still need help? Don't Worry! We're here for you!
Our friendly customer service team is eagerly waiting to assist you.
We're here to ensure your shopping experience is nothing but fantastic!
We are available from Monday to Saturday, 10 AM to 5 PM (Manila Time) excluding holidays.